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Practical Solutions to Optimize the Delivery of IT-based Business Services
NetScout Systems India Pvt Ltd (NSIL) is a wholly owned subsidiary of NetScout Systems Inc of Westford, MA, USA. NSIL was incorporated in India in November 2000. It began operations in February 2001. Subsequently, it was converted into a 100% subsidiary of NetScout Systems Inc (NTCT) in 2002. We are a 100% Export Oriented Unit (EOU) registered with the Software Technology Parks of India (STPI).
The objective of NSIL is to provide services and support to the parent company in the Engineering Department, both in Engineering Development and in Customer Support Services. Headquartered in Westford, Massachusetts, NetScout has approximately 360 employees with offices in North America, Europe and Asia. NetScout serves the Global 5000 with more than 3,000 enterprises using NetScout's products to monitor more than 80,000 network segments worldwide.
NetScout Systems continues to grow and thrive by listening to its customers and by staying ahead of the technology curve.
Our Mission
To be the trusted extension of NetScout Product Operations that works seamlessly within the existing teams to accomplish our common goals
Our Vision
To provide the best service possible in software to develop, sustain and support our products while maintaining global standards of quality. To offer a level of service that will be considered an industry benchmark and value for money.
Quality Policy
NetScout Systems is committed to ensuring total customer satisfaction with our superior state-of-the-art products and services. We wish to achieve this goal by creating a quality-conscious environment throughout the organization and by enabling and encouraging all employees to continuously improve on methods and standards.
At NSIL, we adhere to the same quality policy as the parent company.
Values
We believe that every company needs to adhere to certain values in order to succeed in the marketplace. These values need to be held dear by the company and passed on to every employee that joins it. This is the only way that the spirit of the company can be imbibed by every employee thus helping everyone work towards the same goal as one. These values form the core of the company and adhering to them will help us succeed. At NSIL, we value:
Our Commitment to Customers
Our customers are the reason why we are working in this company in the first place. They are treated with respect, and we are responsive to their needs. Their inputs are valuable in improving our products. The service we provide to our customers today will fetch us rewards in the future.
Autonomy with Responsibility
We allow our employees autonomy in their work and expect that they will use this freedom with responsibility. We believe every one we hire is an expert in his/her field and trust their professional judgment. We believe freedom, combined with responsibility is what provides an effective work environment that helps the individuals and the company to thrive.
Teamwork
We believe that in order to succeed, we need to work as a team. This means there needs to be co-operation between the members of the team. Misunderstandings and resultant bitterness can be avoided if we communicate effectively with each other at all times. Teamwork also means helping each other, picking up the slack for others at times, and always keeping the company goals in mind. It also means that each person commits to give 100% of his/her efforts and keeps to it.
Individuality and Diversity
We believe that each of us brings a unique capability and perspective to the table and we respect each other’s differences. We listen to one another’s ideas. We believe that a person’s life and commitments outside of work is important and a healthy family life is crucial to his/her performance at work as well. We respect individuals’ time and commitments outside of work. We enjoy a challenging, flexible and fun workplace.
Transparency of purpose
We believe in candidness when delivering good and bad news. We confront issues openly and constructively with respect for each other’s opinions. Decisions that affect the individuals or the company are communicated appropriately and transparency is maintained.
Goal oriented and Performance driven
We challenge ourselves by setting high but achievable goals. We measure our performance based on goals attainment. We believe in helping individuals to attain their goals. We believe that by aligning the individuals’ goals to a common goal for the company, we will succeed in achieving what we set out to do.
Philosophy
Our company philosophy is based on the following four tenets. We believe these four tenets help our employees remain motivated and ready to face all the challenges that are thrown at them.
- Belief in our employees - We let individual freedom and motivation drive the output
- Employee satisfaction - The most valuable assets in our company sit on chairs and not on racks or desks
- Loyalty St is not a one-way street -
The company and the employees have an obligation to each other
- People also have other things to do with their lives - Work should only consume part of our employees’ daily time for an all-round development of mind and body
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